Política de envío
Last updated: July 23, 2026
Where we ship
We ship across the United States, including Alaska, Hawaii and US territories. Available destinations are always shown at checkout.
What shipping costs
Free standard shipping on every order. No minimum spend, no handling fee, no surprise charges at checkout.
How long it takes
- Processing: 1–2 business days after you order. Orders placed on weekends or US public holidays start processing the next business day.
- Transit: typically 5–6 business days. Our products ship from warehouses inside the United States, so you are not waiting on an international parcel.
- Total: most orders arrive within 6–8 business days of being placed.
These are estimates, not guarantees. Weather, carrier backlogs and peak seasons can add a few days.
Tracking
You will get a confirmation email as soon as you order, and a second email with a tracking number once your parcel leaves the warehouse. If tracking has not updated in a few days, that is usually normal — carriers only scan packages at certain points along the route. If there is no movement for more than seven days, email support@seranek.com and we will chase it for you.
Orders with more than one item
Items in the same order may ship separately and arrive on different days, because they can come from different warehouses. This includes The Scalp Ritual Kit. You are never charged extra for this, and each shipment gets its own tracking number.
Wrong or incomplete addresses
Please double-check your address before you confirm. If you spot a mistake, email us right away — we can usually correct it before the parcel ships. Once it has shipped we cannot redirect it. Parcels returned to us as undeliverable are refunded minus any carrier fees, or reshipped once you give us a corrected address.
Lost or damaged parcels
If your parcel is marked delivered but you cannot find it, check with neighbours and around your building first, then contact us within 7 days of the delivery date. If it arrives damaged, send us a photo of the item and the packaging and we will replace or refund it.
Questions
Email: support@seranek.com. We reply within one business day.